Quality Inn & Suites Palm Island Indoor Waterpark Batavia, Batavia ~ Discover room options, reviews & pricing

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About the Hotel

8250 Park Road, Batavia, New York, United States of America, 14020

Quality Inn & Suites Palm Island Indoor Waterpark, a 3-star family-friendly hotel, features 7,560 square feet of conference space and an indoor water park with slides, fountains, and multiple pools.

Modern Room Amenities

Spacious rooms at Quality Inn feature premium bedding, air conditioning, microwaves, refrigerators, and coffee makers with complimentary coffee.

Multiple Dining Venues

The Oasis Restaurant specializes in American cuisine, operating Friday and Saturday from 11 a.m. to 10 p.m., while Belgustos Restaurant and Chasers Lounge provide additional dining options.

Waterpark and Recreation

Quality Inn & Suites Palm Island's water park includes slides, playsets, and unique swimming areas, complemented by a fitness center and game room.

Strategic Tourist Location

Located 34 miles from Greater Rochester International Airport, the hotel provides access to Darien Lake theme park, Jell-O Gallery museum, and Iroquois National Wildlife Refuge.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Double Room

Max:

4 persons

345 sq. feet

Bed options:

2 Double beds

Heating

Air conditioning

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King Room

Max:

2 persons

345 sq. feet

Bed options:

1 King Size Bed

Heating

Air conditioning

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Double Room

Max:

4 persons

Bed options:

2 Double beds

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Price and Room Availability Calendar

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Getting around

Check out the full range of transport modes

City Center

Batavia 1.4 mi

Airports

Greater Rochester International (ROC) 31.7 mi

Buffalo Niagara International (BUF) 34.4 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Fun Water Slides!

The water park had two fantastic water slides that my kids couldn't get enough of! They spent hours going up and down, which made for a nice family outing. The smiles on their faces were priceless when racing each other down the slides.

Jessica Thompson. USA, 2024-01-15Read full review on

Snack Heaven

The food area near the water park was perfect for a quick bite. We grabbed some fresh fruit and snacks that were readily available, and it kept our energy up for all the fun! It was convenient and a hit with the kids.

Tommy_Snacks. Canada, 2024-03-22Read full review on

Arcade Adventure

My kids loved the arcade section! It had a great variety of games that kept them engaged and entertained during our downtime. It was the perfect way to unwind after a long day of swimming!

Katie Johnson. Australia, 2024-06-10Read full review on

Spacious Suites

We stayed in a suite with a separate living area that was so spacious! It allowed us to relax while the kids enjoyed their own space, making our stay remarkably comfortable.

Mark_Smith. UK, 2024-09-05Read full review on

What’s included

General

Non-smoking rooms
Wi-Fi
Free parking
24-hour reception
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
Elevator
ATM/Cash machine
Vending machines

Services

Housekeeping
Laundry
Dry cleaning

Business

Business center
Meeting/ Banquet facilities
Fax/Photocopying

Children

Game room

Facilities for people with disabilities

Toilet for disabled

Spa & Leisure

Aqua park

Room features

Air conditioning
Heating
Mini-bar
Sitting area
Tea and coffee facilities
Mirror
Ironing facilities

Bathroom

Free toiletries

Media

AM/FM alarm clock

Location

8250 Park Road, Batavia, New York, United States of America, 14020

Map view

8250 Park Road, Batavia, New York, United States of America, 14020

City landmarks

8315 Park Rd

Batavia Downs

1.7 mi

Museums

Holland Land Office Museum

1.3 mi

Stadiums

Dwyer Stadium

2.0 mi

Nearby

Amusement Park

Palm Island Indoor Waterpark

800 ft

Restaurants

The Oasis Restaurant

1000 ft

Park Road Clarion Hotel

Starbucks

1300 ft

4300 Veterans Memorial Dr

Five Guys

2100 ft

4234 Veterans Memorial Drive

Bob Evans

3000 ft

196 Oak St

Reviews and Ratings

Feedback from previous guests about their experience.

48%

were satisfied with the hotel and would gladly return

Large water park area

Spacious family suites

Unclean rooms

Lack of staff engagement

5.0/10

Guest rating

Rooms

5.0

Location

7.0

Service

5.0

Dining

5.0

Adam

United States of America, December 2024

5.0/10

My stay at the hotel was a mixed bag. While the indoor water park provided a fun environment for my kids, I found the overall cleanliness and maintenance to be severely lacking. The location was convenient, but cleanliness and safety issues overshadowed the positive aspects. I wouldn't recommend it for families looking for a hassle-free experience.

Rooms

5.0

The room was unacceptable, smelling terrible and littered with dog hair. The lack of basic maintenance like a functioning light on the bedside and a chain lock made it feel unsafe.

Service

5.0

The service was lackluster, especially at check-in. Staff did not seem friendly or accommodating, which contributed to an overall negative experience.

Location

5.0

Getting to the hotel was easy, and it's situated near several activities, but I was disappointed to learn the water park was only open on weekends, which wasn't mentioned on the website.

Dining

5.0

Dining options were quite limited, and the food we had was cold and not very appealing.

Facilities

5.0

The facilities themselves were lacking in cleanliness and upkeep, which negatively impacted our experience, especially in the water park area.

David

United States of America, November 2024

7.4/10

I had a pleasant experience during my stay at this hotel, which featured an impressive indoor water park that kept my kids entertained. The spacious lobby area was a nice touch, but our room felt a bit dated, and there were some cleanliness issues. The breakfast spread had plenty of options, which was a plus, even though some food could be improved. Overall, it was a decent stay, but the noise from other guests at night was disruptive.

Rooms

7.0

Our room was a bit dated but clean enough for our stay, though I was disappointed with the noise levels from outside.

Service

6.0

While most of the staff were accommodating, we did have some issues with noise complaints that weren't addressed promptly.

Location

9.0

The hotel is conveniently located near various dining options and offers easy access to a nearby water park.

Dining

7.0

Breakfast had a wide variety, but the quality of some items, like the sausages, left something to be desired.

Facilities

8.0

The indoor water park was a fantastic highlight for the kids, but other areas felt crowded at times.

Linda

United States of America, November 2024

5.0/10

My family and I stayed at this hotel, hoping to enjoy the indoor water park, but it turned out to be quite disappointing. The rooms were dirty and poorly maintained, and we faced numerous issues with the dining services. While the size of the pool area was nice and the front desk staff made an effort, our overall experience was overshadowed by cleanliness and service problems.

Rooms

5.0

The rooms were in desperate need of cleaning and maintenance, with leftover trash from previous guests. We found walnuts on the floor, and the overall condition made it uncomfortable.

Service

5.0

While the front desk staff were helpful, the overall service experience was poor. The dining options were lacking, both in cleanliness and quality, which was a big letdown.

Location

6.0

The hotel is conveniently located near other attractions, but that didn’t make up for the issues inside.

Dining

5.0

Dining was quite poor, with undercooked breakfast items and limited options that did not meet our expectations.

Facilities

5.0

The facilities were average, with a spacious pool area that could be fun, but it was let down by cleanliness issues and lack of supervision for kids.

John

United States of America, October 2024

5.0/10

My family and I had high hopes for this hotel mainly because of the indoor water park, but our experience fell short. The room we stayed in had a musty smell, and the condition was less than ideal, with maintenance issues that really took away from our comfort. While the pool area itself was spacious and fun, it was overcrowded and cleanliness was a big concern, which made us hesitant to fully enjoy it. Overall, while the kids had fun, I wouldn't choose to stay here again.

Rooms

5.0

Our room had a strange odor and there were many maintenance issues including broken lamps and an unclean mirror.

Service

5.0

The staff was mostly young and seemed disinterested in providing good service, which was disappointing.

Location

7.0

The hotel's location is convenient for families visiting nearby attractions, but it was not enough to make up for the negatives of our stay.

Dining

5.0

We found the breakfast options to be below par and not satisfying, leaving us looking for alternatives nearby.

Facilities

5.0

The water park area was large and had a variety of activities, but cleanliness issues were hard to overlook.

Large water park area

Unclean rooms

Edward

United States of America, October 2024

5.8/10

I had a pretty mixed experience at this hotel. The location is actually quite convenient for family outings, and the indoor water park is entertaining for kids. However, the room was far from ideal, with cleanliness issues that really dampened my stay. The facilities seemed in need of maintenance, and the overall atmosphere didn't feel inviting.

Rooms

5.0

Our room had significant cleanliness problems, including stained linens and an unpleasant odor. It was disappointing, especially when I expected a comfortable stay.

Service

7.0

Although I had some concerns, the staff was responsive to my complaints and did try to assist wherever they could.

Location

8.0

The hotel is situated in a good spot, close to local attractions and dining options, making it convenient for family activities.

Dining

Facilities

5.0

The facilities, particularly the water park, could use some cleaning and maintenance. It's a fun concept but was not well-kept during my visit.